What are the weak links in your IT services?

Here we discuss some common elements that IT organizations should monitor.

Most components in your IT ecosystem aren’t designed to work continuously 24×7. They require backups, maintenance windows, periodic restarts and sometimes they fail to operate as intended or expected and must be fixed.

The downtime of individual components reduces the availability of your service. Understanding what downtimes are needed for your service components and optimizing when they occur can improve your overall service availability.

IT services can be thought of as mini-manufacturing processes with inputs entering, processing occurring in workflow steps, and outputs exiting. The throughput capacity of the service is only as big as the narrowest point in the workflow.

If you try to push more volume through the service, then it won’t increase the output; your transactions will eventually slow, or even stop. This applies to both speed and capacity.

For example, a Web development team may support software applications and user-interface components while another team provides hosting and network connectivity involving some external service providers.

When the service breaks, SLAs drive the speed at which various support teams respond. It is important to know who is responsible for supporting each component, so you can call for help and ensure nothing is left uncovered.

Companies’ IT environments are constantly under attack from people with malicious intent (hackers), users who don’t understand the design limitations of the systems they use and simple software bugs that haven’t been fixed yet.

Each of these represents an area of potential weakness in your IT environment. Unless you know the components of your IT services, you may be putting your organization at risk when the weakest link fails.

With these capabilities, you are able to see the services and dependencies in a visual form. IT discovery and other sources have provided data, you are able to connect the dots between components.

Your data will likely have some gaps that require you to act. Virima’s autonomic social discovery capabilities will help you identify many missing pieces now, or you may need to enhance your IT discovery capabilities for items you don’t have a means of collecting today.

Some common attributes that are most helpful for assessing weaknesses and risks are:

You can’t address your areas of weakness unless you know them. Text-based reports don’t give you the insights you need to understand the complex structure of your environment and highlight the areas of concern.

With Virima, you will know the locations of the weak links, have the service performance you need and ensure the right support coverage when things break.

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